Conflict in business and personal relationships is inevitable--much of the success of companies depends on how well they respond to it. Developing rapport, collaboration and cooperation hinges on positive conflict management strategies that stimulate innovation and growth where companies can look for solutions to common issues and needs. Conflict management can address dysfunctional outcomes that result in job stress, less effective communication and a climate of distrust, where working relationships are damaged and job performance reduced. Organizations must minimize and resolve internal and external conflicts to remain vibrant and profitable. Drawing on examples from a wide range of corporate experiences, this volume provides role-playing scenarios, checklists, tables and research studies to help employees, managers and owners better comprehend the dynamics of conflict in every interaction.
About the Author
Sam Blank is a member of the faculty of the American Management Association, teaching primarily in the areas of mediation, crisis management, conflict resolution, leadership skill development and organizational behavior. He is certified as an Alternative Dispute Resolution specialist by the International Center for Cooperation and Conflict Resolution and the State of New York, and as a violence prevention SAVE provider by the New York State Education Department. He lives in New York City.